Testimonials
Hi Dail,I was a very happy customer! Great help on the phone, made it all very easy. Friendly and speedy pick-up at Redruth station, and clear instructions for drop-off. All I'd say is that it was harder filling the tank to halfway than it would have to leave it full like most car hire places I've used. but in the event it was no great hassle! Would definitely use you again.
Cheers, Hannah
Hannah Englecamp London N1 April 2013
Hi Dail,
I've recently used CCH twice and cannot fault the service at all. Top marks all round.
If there was one thing that could perhaps make you service even better it would be to take the payment over the internet at the point of booking to save faffing around with payment on delivery.
I will use and recommend CCH in the future.
All the best,
Miles
Miles Pinchin Goonhavern Nr Truro Cornwall April 2013
We found the process of booking really straightforward and being met at the station on a cold and wet Friday night was so handy. We had no problems with the car, it was perfect for our needs, and the process for returning it before our train home was also exceptionally straightforward.
Thanks Louise
Louise Moodie Edinburgh EH4 April 2013
I valued the communication, the dependability and the friendliness of the handover and collection and would ( and have) highly recommended your service. Will be using you again. Thank you.
Elize Ulrich Seven Oaks Kent April 2013
Dail
We were very pleased with the service. The lady who met us at Bodmin Parkway rail station was very pleasant and informative. She gave us precise instructions about returning the car to the station, leaving keys, etc. Car was clean and appeared relatively new. The deposit of £200 was returned promptly. If required we would be delighted to use the service again and recommend it to our friends.
Dr Peter Williams Wokingham March 2013
Dear Cornwall Car Hire,
I really appreciated your service in cheerfully bringing a car to me at one address and then collecting it at the address I had just moved to, and all done cheerfully with smiles. Thank you!
Anthea Sharp Truro Cornwall March 2013
I was really impressed with Cornwall Car Hire. Being able to collect and drop off the car at the railway station was vital for my purposes. The car was in excellent order and a delight to drive. All the staff I dealt with were helpful and friendly and I would certainly use the company again and would certainly recommend it to others.
Giselle Moore Aylesbury Bucks March 2013
I thought you guys were great. Very friendly and on hand to give advice. I will use you again.
Ewan
Ewan Thompson London NW10 March 2013
Good price - good service - very pleased all round. Thinking of using you again already. Would recommend to others because of the value of you delivering the car to Newquay Airport.
Ben Probert Isles of Scilly February 2013
An excellent, friendly company, very reliable, reasonably priced. Person meets you at your destination and goes through everything with you, very personable. Definitely recommend.
Vivienne Jones London SE4 February 2013Hi Dail,
Apologies for slow response.Yes I'd like to give some positive feedback on our car hire from you. The flexibility of pick-up and drop-off was the most significant thing. So how about:-
"Having travelled by train from Scotland and therefore arriving and departing at late/early times on a Saturday, I was very impressed with Cornwall Car Hire's flexibility with regards pick-up and drop-off of the car. This was done conveniently at the train station and at no extra cost. I would use them again with no hesitation."
Many thanks,
Fraser Wilson.
Fraser Wilson Huntly Aberdeenshire Jan 2013
Hi Dail
Thanks for your note. I had a great experience using Cornwall Car Hire. It was very convenient to be able to collect the car from St Austell station and your rep was waiting with a smile when I arrived. The car was in good condition and was perfect for my needs. I would definitely use your company again and have recommended you to family.
Kind regards
Sarah
Sarah Williams Bangkok 10110 January 2013
Dear Dail,
Yes of course, here are a few sentences if you wish to use for testimonials:
My partner and I came down to Cornwall for Christmas 2012 when there was severe flooding which made our arrival time to Newquay nearly 4 hours past schedule. Cornwall Car Hire were completely understanding and even though we arrived after office hours they reassured me throughout my delayed train journey they would be there to meet us and they were. All transactions were handled in a very friendly, helpful and professional manner, whilst giving us good directions onto the next stage of our journey. Our deposit was reimbursed with no problems and we would use them again. Very good value.
With thanks, Rachel and Ryan.
Rachael Grasby London E5 January 2013
Absolutely fine from start to finish. Car and assistant there on arrival and car left - in a hurry!- as requested. I will use you again when I come down to Cornwall.
Tony Mackintosh. London W2 January 2013
The service I received from Cornwall Car Hire was fantastic. I urgently needed a car on several occasions and it was no trouble. Very friendly and helpful staff- I would definitely recommend this company!
Thank You
Sarah Bates Duporth St Austell Cornwall January 2013
Dear Dail
Having rented vehicles from Cornwall Care Hire for some years, I have no hesitation in recommending them to any prospective client.
The whole rental experience compared most favourably with the international car hire companies. From the meet and greet at Newquay Airport to the drop off at the end of the rental period service was considerate, prompt and took into account my itinerary if I had to leave the county. On the one occasion I had a minor accident the company dealt with the other party and the insurance company seamlessly. All this at a highly competitive rate, no small consideration in this day and age.
On a personal level, now that I no longer travel to Cornwall, I shall miss Simon's camaraderie and the friendly banter with the other staff members. Great customer service and happy memories......
Stephen Jacobs Raanana 43340 Israel. January 2013
Dear Dail
Thank you for inviting feedback in this way. I can say that I was very satisfied with all the aspects of your service. I am planning another visit in February and I therefore hope we can do business again.
Best regards
Douglas Kelly Manchester Lancashire December 2012
We thoroughly enjoyed our experience with your car hire. The Golf was clean both inside and out when we took possession of it and the lady we dealt with was helpful and friendly both on takeover and handover. Highly recommend your car hire and if we return will use you again. Thank you.
Gillian De Long Morpeth Northumberland November 2012
Thanks. Everything went very smoothly. At the airport both the lady who met us and did the paperwork and the gentleman who showed us the car were courteous and helpful. On the assumption that our experience was typical of your usual standard of service, we would happily recommend you to others.
Best wishes,
Stephen Young. Dingwall Scotland November 2012
Dear Simon
In spite of my crunchy beginning I had a wonderful time in Cornwall. Loved the moors and the rocky coast. You are a love to do business with and wish you my best and so sorry for the scrape.
Elaine Phelps Maricopa USA September 2012
Dear Team
A very belated thanks for providing the hire car so conveniently, and especially for being at the station on a Sunday - we could not have arranged our time there without that. The whole process was very efficiently done. Thanks.
Stephanie Tickner April 2012
In September 2011 I used Cornwall Car Hire for the third year in a row and can't recommend them highly enough. I wouldn't think twice about booking with them again on my next visit.
Each time we were met at Newquay Airport by a friendly, smiling member of staff who's relaxed and flexible approach reflected the overall character of Cornwall car Hire and how they do business, i.e.:
- with genuine integrity and honesty
- being very focused on and adaptable to customers' individual needs and travel plans
I think this is how all car hire companies should be and others should learn from Cornwall Car Hire if they want to earn similar respect and trust to guarantee repeat bookings.
Gordon Tyrrell , Westcliff on Sea, Essex Jan 2012
Dear Simon and Dail,
Our recent perfect holiday in Port Quin, Cornwall was only made possible because we hired a car from you. The area is so remote there isn't even cell phone reception. Your two employees went above and beyond the call of duty finding us and delivering a car all the way to our little holiday cottage the morning after we arrived by train. The choice of giving us a used Ford Focus was also perfect due to the narrow lanes and thick hedge rows which line them in that locality. I have never hired a car in the middle of a road and signed the paperwork on the hood before . . . a memorable experience.
We loved Cornwall, and will use your company exclusively in the future, as we now plan to make the trip a family tradition. Now that we re familiar with the area, next trip we'll pick up the car directly from the train station . . . avoiding the hassle for you delivering to such a hard-to-find location.
Thank you for everything!!!
Tom & Kory Neuzerling
Tom and Kory Neuzerling Milwauke USA December 2011
We used Cornwall Car Hire in September and was very pleased with the service. All staff were friendly and courteous. The car was lovely and would recommend them to anyone.
Belinda Saunders
Belinda Saunders Binley Coventry November 2011
Dear Dail
Thank you for your email, I am very impressed with you car hire service and customer care. Upon arrival at Redruth station I was greeted by a very friendly and professional lady, who took me through the final procedure quickly and efficiently so as I could be on my way after a very long journey from Wiltshire. She was also kind enough to give me some directions to Pool that I was not sure of.
Returning the car on Friday I was not in the car park more than a few minutes when she arrived to collect the car again hand over was quick and efficient. The car I hired was lovely and easy to drive just the thing to run around in it was in excellent condition through out. I would certainly hire from you again and would highly recommend you to family and friends.
Best Regards
Helen Brazil.
Helen Brazil. Wootten Bassett November 2011
Cornwall car hire offer a prompt and flexible service. Being able to pick up and drop off the car where and when was convenient for us made a complicated journey easy and painless!
Kate Waters
Kate Waters London W4 Oct 2011
Dear Simon
I'm happy to give you some feedback:
- Strangely, I had no choice but to use you - I don't have a credit card (never have had - don't believe in them), so though I'd booked my flight from Manchester to Newquay, and also the cottage I was staying at, with my Visa debit card, none of the 'big' car hire companies wanted my business. So firstly I was very pleased that you do accept debit cards.
- Booking the car through your website was pretty easy and I thought the prices were very reasonable. Your representative at Newquay airport was efficient and helpful, both on the pick up and return (despite the foul weather!)
- The car itself was in excellent condition.
- The deposit was refunded very promptly.
Thanks for a good service.
Kind regards
Ann Rainford
Ann Rainford Manchester Oct 2011
Good service.A little bit daunting on the pre hire check with us- we thought you would be using a big magnifying glass when we returned it!But you didn't so so will recommend you and use you ourselves when we return to Cornwall next year.
Robin Jacobs
Robin Jacobs Cambridge Oct 2011
We were highly satisfied with the service provided by Cornwall Car Hire. It was very friendly and helpful, efficient, fuss-free and gave excellent value for money. The meeting at the airport gave a very good first impression of the welcome Cornwall has to offer. Congratulations!
We would have no hesitation in recommending you.
Thank you.
Isabel Drever
Isabel Drever Orkney July 2011
We're very happy that we chose Cornwall Car Hire for our holiday car hire. We were attracted to your company by the fact that you are locally based and your prices are competitive. The car was great, the hire process very simple and your customer service was very good, particularly when we contacted you over some damage to the car. I felt that you were both professional and friendly. It would have been helpful to know in advance what your system was for picking up the car at the airport but after that, it was a breeze and we really enjoyed our holiday!
Many regards
Barbara Morton
Barbara Morton Edinburgh July 2011
'Thanks to Cornwall Car Hire we no longer have to endure the tedious drive from London. A friendly representative meets us off the train at Bodmin Station and within minutes we are off on our holiday in a reasonably priced car.'
Crispin
Crispin Hughes London SE11 July 2011
I can thoroughly recommend Cornwall Car Hire - good quality cars at the best price with friendly, personal service - by choice, I wouldn't hire from anyone else when I come to Cornwall.
Danielle Guy
Danielle Guy Bury Lancs June 2011
Dail, As a frequent customer of Cornwall Car Hire I am most happy with the service they provide. The website is easy to use, the employees are always most helpful and courteous. The quality of the cars on hire is of a very good standard and extremely good value.
Kind Regards
Project Delivery Manager
Kelda Water Services
Andy Partridge Harrogate April 2011
Very good service. Will use and recommend again
Steve Crabtree
Steve Crabtree Manager Cliffdene Hotel Newquay March 2011
Excellent service-very well organised-highly efficient-competitively priced-would use again
Best wishes
Diana Franklin
Diana Franklin London SW11 Feb 2011
Fantastic service. Very helpful staff, great quality cars. Would definitely use again
Sent from Mia Dooley
Mia Dooley Newquay Feb 2011
Hi Dail
Having hired vehicles from you on two occasions, I have to say that your service is second to none. The rates are extremely competive, cars are first class, and the door to door service is so convenient. Both times that I hired, my own car was giving me problems, so a car from you made a long trip very secure, with confidence. On my next long journey, I may well hire from you again, regardless of the state of my own car!! I would certainly recommend Cornwall Car Hire to anyone.
Kind regards
Steve Uttley
Steve Uttley St Columb Newquay Feb 2011
Hi there I'm happy to help out with this and here are a few words from me about your service. "I used Cornwall Car Hire for the first time in February when visiting my sister in Newquay and everything worked out very well. I found them to be very friendly, efficient and value for money. The rep was already waiting for me at the exit of the arrivals hall, the paperwork was very straightforward and quick and nothing was too much trouble. Everything was clearly explained to me and I had a contact telephone number in case I needed anything during the hire - the service had a personal touch which I liked. I will definitely use them again and would recommend them to anyone who would prefer to support a local business that delivers what they promise without any hassle".
Kind regards
Angela Gault
Angela Gault LEEDS WEST YORKSHIRE February 2011
Fantastic service. Very helpful staff, great quality cars. Would definitely use again
Mark O'Mahoney Newquay Cornwall Feb 2011
Very efficient arrangements, good communication and a nice car as well at a competitive price. Thank you.
Anthony Kilner ILKLEY WEST YORKSHIRE January 2011
I am pleased to report great service and customer care. I was particularly pleased with the flexibility - dates , changes, extention to the period of hire. Your staff were friendly and helpful. Competitive rates, backed up by service - especially car delivery and pick up. I was very pleased with the car - clean and well maintained, and I very much appreciated an upgrade (wouldnt mind that next time). You were recomended to me by my sister in law - and I would recomend you to anybody else. I will certainly contact you when I next need a car.
Kind regards
John Bicknell ST FILOTHEI ATHENS GREECE January 2011
Hi Dail
Excellent service and very competitive rates. What more can I say !!! Will definitely use your services again and more importantly have no hesitation in recommending you to our guests.
Kindest regards.
David Wright Holiday Homes Sales Manager St Minver Holiday Park
January 2011
Hello Dail
How do I rate your car hire business as regards service and customer care etc? In a word... Excellent. Staff are very approachable, friendly, helpful and punctual on car delivery times. Car hire rates are very reasonable with no 'hidden' costs as experienced with some other car rental enterprises. The hire cars that I have had were both as advertised, clean and performed well. You run a straightforward, easy to use business and should be applauded.
Kind regards.
Janet Atkinson St Columb Major Nr Newquay
January 2011
Excellent service; very helpful on the telephone and convenient with car being delivered to and collected from my workplace. Nice clean car. Will definitely use Cornwall Car Hire again.
Andy Hulks MITCHELL NR NEWQUAY
January 2010
Hi Dale,
We would not go anywhere else for a car while on holiday, a first class service and friendly staff, keep up the good work.
Best regards.
Robert Reid ARDROSSAN AYRSHIRE
December 2010
We were very satisfied with our hire car arrangements. Representative was on hand both occasions as expected and all formalities completed in a very friendly and efficient manner We were recommended by the Scarlet Hotel and would have no hesitation in using you again.
Best regards.
Brendan Witter CHURTON CHESTER
December 2010
Very efficient arrangements, good communication and a nice car as well at a competitive price. Thank you.
Tony Kilner Ilkley West Yorkshire
December 2010
Just to say thanks very much for being so helpful with car hire when I was in Truro a couple of weeks ago. I was met punctually from the train, everything well explained, the car was clean and working well, and had no problems. The member of staff who met me was very friendly and professional. Thank you.
Susan Bruce COTTINGHAME YORKSHIRE
December 2010
Hello Dail
We rated your car hire service very highly. The whole thing went like clockwork. The car & your service was very good. Price great too! We are visiting St Ives again in May so we will be using your car hire firm again for definite!
Kind Regards
Nicola Wilde KEIGHLEY W YORKS
December 2010
Dear Dail,
A happy New Year to you and your staff. Again during 2010 we received great service; it is the unexpected that was also well dealt with when flights and weather do not perform as planned. Your drivers were always there to drop off or collect with a helpful and cheerful attitude. We will be back in February!
Yours sincerely
(Mr) Robin Henagulph Devonshire DV BX Bermuda December 2010
I've always found your customer service excellent. The cars are always in
tip top condition. The only thing that has occasionally annoyed me is that the windscreen insides are not as clean as they could be. With low winter
and spring sunshine it's occasionally troublesome. However, that said, I
have absolutely no other worries. Staff are always extremely courteous and
the "paperwork" is always attended to with good humour and with all possible
efficiency.
Thank you for excellent service.
Peter
Peter Davies Peterborough. Director CORNWALL INTERNATIONAL MALE VOICE CHORAL FESTIVAL Nov 2010
The service was excellent, the car perfect for our needs and the company most helpful. I should have taken advantage of the additional insurance with an excess of £150 but that was my fault !
Willie Orr Oban Scotland Nov 2010
This is just to confirm that I was very satisfied with my recent hire. The
vehicle was much newer than I have used in the past, and the collection and
delivery at the airport went very smoothly indeed.
Mike Bean Hemelhempstead Nov 2010
Hello,
I think your service is extremely good and the best part of that service (for me) is that you can meet me at the train station with the car ready and that you enable me to leave the same car at that train station before I leave.
Living abroad and having had to come to Cornwall on regular but very short visits this has been most precious to me and essential as it has enabled me to 'get going' immediately. Also the fact that one can contact you at any time, including a Sunday and that you call me back on my mobile phone or send me an e-mail is very valuable.
I look forward to my next car hire with you when I arrive on the 27th December.
Kind Regards,
Isabella Comba BOULOGNE FRANCE Oct 2010
I was very pleased with the service I received from Cornwall car hire three weeks ago. The staff were professional, helpful and flexible when we needed to alter an existing booking. I would hire through this company again happily.
Suzanne Kirrane Treliske Hospital Truro Nov 2010
I am now a regular customer of Cornwall Car Hire. I look forward to
making my booking as the team are warm, friendly and professional and
the booking always goes smoothly. The cars are in excellent condition,
the pick-up/drop-off system works well with a range of locations
optional and the price is competitive. I thank the team for such
reliable, great service.
Jen Bartlett, Sensory Trust, St Austell. Nov 2010
Great reliable service from a local based company 10 out of 10. Highly recommended
Richard Humphry Liskeard Nov 2010
Hi, just to say great service, we were met at Newquay
airport by very helpful representative.Good value, will use again.
Ken Wilson TYNE N WEAR Oct 2010
Hi, this is the second I have used you and I have been very pleased with the standard of the service and the condition the cars were in
Christine Davies Finstone Orkney Oct 2010
Excellent service as usual, I have recomended you to various friends and colleagues.
David Woolmer New Malden Oct 2010
Hello there,
I am happy to give you feedback to say I prefer Cornwall Car Hire to the big firms because I get better value for money, better communications and personal service and a no-fuss flexible approach to changes of plan.
Shan Lancaster Brighton Oct 2010
I always use Cornwall Car Hire when I'm on holiday in Cornwall. The
thing I like best is that it's a very personalised and flexible service.
I love the fact they will deliver the car to you. They also do one way
hire, with different pick up and drop off points, and that can be exactly what you need when you're on holiday exploring a new area.
Helen Proud London Sept 2010
I thought all staff were helpful and friendly. I was a little unnerved leaving the deposit on a car with so many previous marks on it etc (I had agreed to an older model) but was relieved when the person helping us was happy to talk through and acknowledge each mark. I was very impressed with the speed of being met on return to the airport. I would recommend your service.
Joanna O'Driscoll Stanway Oct 2010
I was very satisfied with the service and vehicle provided. I would certainly use your business again and would rather use a local company than a national one assuming that your prices and standard of service are comparable which I thought they were.
Neil Cooke Stockport Oct 2010
I find the quality of both car and service VERY good. I have used most of the main car hire companies and have had mixed experiences. I have now hired from Cornwall Car Hire twice and have the same level of good quality service both times and therefore hire again from them.
JANE GOULD Windsor London 2010
Hi Cornwall Car Hire,
I was very happy with the service received by Cornwall Car Hire - the team were polite and helpful at all times and the person in the main office (I think it was Simon) was really informative and made the hire process stress free for me. I will definitely use you again for future hiring in Cornwall.
One question - I returned my car on Sat, when can I expect the £500 deposit to be paid back to me?
Thanks,
TINA ROSSER - JONES West r London 2010
Hi Tina Thankyou for your comments. Your refund has been done and usually takes 3 to 5 working days to show up. Please come back to us if you have any concerns
Kindest regards
Dail
Cornwall Car Hire
Dear Dail
I have found Cornwall Car Hire a good company to use for the following reasons:
- telephone & meet-and-greet staff are always efficient and courteous
- the hire rates are very competitive
- the company is flexible to changing customer needs
- the cars are always well serviced and in good condition
Regards
SANDY MAWER Coulsden Surrey Dec 2009
My feedback would be that you have very good inclusive rates - easier to understand compared to Hertz and Euroocar etc, your rates are also very competitive and I like the ease of the meet and greet service that you offer at Newquay, your staff are friendly and helpful and you are always responsive.
BR, Kye Kye Prigg Meguro Tokyo Japan Dec 2009
Dear Dail,
This was the second year running that we hired a car from your company.
The vehicle was delivered to our hotel promptly and on time, as per our requested hire. It was in a very clean and tidy condition. This year was a far better system to have a full tank of fuel on delivery, so I only had to top up the tank before the vehicle was collected.
The lady who delivered the vehicle was very friendly, completed paperwork confidently, pointed out any damage , and went through controls etc on vehicle. This process went very smoothly as did the collection at the end of hire.
As I've said in previous correspondance, your company provide excellent service, and I would recommend to anyone coming to Newquay, who require car hire.
Regards
BRIAN KELSEY Gosport Hampshire Nov 2009
Hi Dail, Positives: Delivery service is a real plus and car hire is value for money.
Negatives: On each occasion when making contact had to leave message on answer phone and await response - which can take sometime - imagine that this would put many people off and they would try elsewhere. Exterior of car in very poor condition!
Would recommend to people staying at our holiday cottage - but sense that the difficulties in contacting you will be the biggest stumbling block.
Kind regards,
TIM RIDGEWELL Peckham Kent Nov 2009
Hi Mr Ridgewell
Thankyou for your comments they are much appreciated
I am sorry you had to leave messages and wait for us to respond. We have less office stafff in the winter months and of course it is unfortunate that we were engaged with other customers on the occasions you were trying to contact us
We have grown quite rapidly in recent years and in response we are launching an online booking service in January for our customers to book that way if they prefer and we are hoping this will leave more phone spaces available to customers who require an immediate response.
You can check out our web page at www.cornwallcarhire.co.uk
We have an accomodation page which your holiday cottage could be listed on We would prefer a reciprical link and any customers of yours would get 5% discount if they quoted your accomodation
Please accept our sincere apologies for the negative part of your recent hire and we will make a concerted effort to rectify these if you should return to us
Many thanks again
Dail
Cornwall Car HIre
Your service was excellent and courteous - the car was no trouble and very comfortable. We would recommend your service. The only minor thing is that we have not had confirmation that the £500 deposit has been repaid as it has gone out of our credit card.
PETER LACEY Farnham N Yorkshire - Nov 2009
Hello,
I was very pleased with the service and level of professionalism shown by Cornwall Car Hire. It`s the second time I have used the company, and whenever I need to hire in Cornwall in the future, I will be returning to you.
Thank you very much.
JACKIE BILSLAND Amagusta Cyprus - Nov 2009
Dear Dale
Having just hired a people carrier from Cornwall Car Hire let me just say how pleased I was with the service I received, the vehicle was delivered on time to my door and was in very good condition. Like wise the pick-up at the end of the hire was also painless. You can be assured that your company will be my first choice the next time I need to hire a vehicle.
Yours sincerely
STUART STROUD Torpoint - January 2010